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Support
FAQ
Play for free Poker software Download and install Register and login
Real-money table Rake Tournaments
General
Q: Do I need to go to the Dmh Poker web site to play?
A: No - all you
need to do is run the software and it will automatically connect you to the
poker room. You do not have to connect via the web site except our casino and
live casino.
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Q: Can I see what the game looks like before I buy in?
A: Just download and install our
software, register an account and play poker for free with virtual poker
credits that we will give you. No credit information is needed at this point.
You will then be able to log in and watch the action or play at a 'play money' table. These tables have all the features and
functionality of the 'real money' tables - the only difference is that you're
not playing for real money.
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Q: How do I see what games and tables are available?
A: When the game lobby opens, you will
see the table list for the various types of poker. To see the table list for
each type, select the desired game type tab above the table list and the
relevant table list will be displayed, with the details of each table.
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Q: How do I join a table from the Lobby?
A: Highlight the table that you wish
to open, either by single clicking on the table within the list or by using the
up and down arrow keys on your keyboard. Once the table you wish to open is
highlighted, double click the highlighted area or click the 'Go To Table' button below the table menu. The table window will
open.
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Q: Can I sit down at an empty table?
A: Yes you can. You
then just need to wait until someone else joins you for the play to begin.
Generally once somebody sits down at an empty table, others soon follow. You
probably won't have to wait long to start playing.
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Q: How does the wait list work when a table is full?
A: If the table you want to play at is
full, you can join the wait list from the lobby or from the table itself. To do
this, highlight the table in the table list and click the 'Waiting List' button
below the table list. A dialogue box will pop up, giving you the option of
joining the waiting list for that specific table only, or for all tables of the
same type. You will be added to the list and automatically notified when a seat
is available.
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Q: How does the wait list work when a table is empty?
A: If no players are available to play
a selected game, select the minimum number of players you wish to play against,
in the waiting list dialogue box. When a game with enough players is
established, you will automatically be notified.
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Q: What do Avg Pot and Plrs/Flop
mean in the table list?
A: Avg Pot
represents the rolling 30-hand average pot. This is the average pot size
calculated over the previous 30 hands. Plrs/Flop is
shown as a percentage representing the average number of players that are in
the hand for the Flop.
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Q: How can I locate a player who may be playing at one of the
tables?
A: In the bottom right-hand corner of
the Lobby window, there is a search feature. Enter the username of the player
you are trying to locate, and you will be taken to the table in which that
player is playing. If the player is currently not in the room, you will be
informed of this.
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Q: How do I chat with the other players?
A: To chat with the other players,
simply type what you would like to say in the box in the bottom right-hand
corner of the table window. You will see the text being entered and have the
ability to edit before you commit the text to be read by others at the table.
When you would like to submit the text to be viewed, simply hit the 'Enter' key
and your text will appear in the chat box. You may also chat with players at a
table that you are not sitting at.
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Q: What is the meaning of the shorthand that some players use in the
chat?
A:
NH - Nice Hand
VN / VNH - Very Nice / Very
Nice Hand
TX / TXS / TKS / TY - Thanks / Thank you
WTG - Way To Go
G1 - Good One
BRB - Be Right Back
LOL - Laughing Out Loud
ROFL - Rolling On the Floor Laughing
CUL - See You Later
CYA - See You
GG - Good Game
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Q: All the chatting is bothersome - how do I stop it?
A: There are different chat settings
that you can use. Select them from the drop-down list directly below the chat
box in the bottom right-hand corner of the table window.
You can choose from the
following settings: Full Detail - description of every game action taken by
each player in each hand as it happens, including the winning hand. Summary detail
- the highlights of each hand only - the flop, turn, river and winning hand chat
only - no game details, only player chat. Silent - no output at all. No Player
Chat - game action details only, without chat
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Q: Why does the game action sometimes slow down?
A: Our game server and software have
been robustly designed to respond as efficiently as possible to the large
numbers of players in our poker room at any given time. If you are experiencing
a slower response at times (known as 'lag'), this is most likely due one of two
things - either your own connection is slower than normal, or one or more of
the other players' connections is slow, so that they appear to be taking a long
time over their actions.
If you are continually
experiencing a slow response, please contact our support team who will be able
to help you diagnose the problem.
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Q: What happens if I get disconnected during a game?
A: It is important to understand how the software deals with disconnects
in the middle of a hand that you are involved in. Your hand is protected as per
an "All In" situation unless you do something to fold your hand.
Please note that to prevent this feature from being abused, there is a limit of
"All Ins" over a 24-hour period that is set by the administrators.
The "All In" counter is reset each day at 12:00am GMT.
Folding of a hand will occur as a result of one of the following:
You leave the card room in the middle of a hand.
You exit the game using the close box (i.e. clicking the X in top right
hand corner of
the screen).
You click the fold button, accidentally OR intentionally.
You are disconnected from the game and re-enter the table before that
hand has completed.
You fail to act on your hand within 20 seconds, e.g. you "Time
Out".
What happens when a hand is restarted?
Occasionally a hand will appear to start, as indicated by the shuffle of
the cards and the prompt for the posting of the blinds, followed by a pause and
the Dealer text indicating that the "Hand Will Start Over". Player
accounts will be unaffected by incomplete hands as only completed hands are
posted to their accounts.
This means that any blinds posted
and bets made in an incomplete hand are not taken from the players true account
balance.
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Q: Can I leave the game and come back to it?
A: You can leave the table for a few
hands by clicking the "Sit Out" checkbox. While this is checked you
will not be dealt in to any hand. You are removed from a table if you sit out
for more than fifteen minutes or have missed two rounds of blinds.
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Q: Can I view hand histories?
A: A unique number is given to each
hand played and is used to review the events when a player is questioning a
specific hand. Hand histories can be viewed using the PlayCheck
system. This allows you to see all the hands you have played - the full detail
of everything that happened at the table.
To access PlayCheck, click the "Menu" button, then select
"PlayCheck". The PlayCheck
window will open and you can use the search functions to view the hand
histories of the tables and games you have played in.
If you feel that there is a
legitimate error in the hand being questioned, or if you are unable to view the
history of the hand in question, forward all information to
support@dmhgaming.com for review.
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Q: Are your poker games fair?
A: Absolutely fair. Many people fear
that online poker rooms can be manipulated by the companies that run them. To
put your mind at rest, we assure all our poker players a high level of
Integrity when it comes to fairness of play.
Tain Systems, one of the largest and
most respected suppliers of gaming software in the world, ensures complete
fairness and reliability. Independent auditors review the card shuffling to
ensure fairness.
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Q: What is done about collusion?
A: Dmh Poker
has various methods of monitoring play at tables. Any player who is suspected
of collusion will be monitored more closely and should the card room
administrators believe that players are playing in collusion,
the players in question will have their accounts suspended
immediately and perman.
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A: Yes. As
soon as you have registered with Dmh Poker you can
start playing for free. You don't need fund your poker account first.
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A: Your free poker chips are
automatically deposited into your account as soon as you register, and are
available to you immediately.
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A: You get 2,000 free chips to play
with initially.
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A: Yes. You can play Texas Hold'em, Omaha, 7-Card Stud and 5-Card Draw for
free. There are a variety of betting structures and
limits available, just as there are with the real money games.
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A: When the game lobby opens, you will
see the table list for the various types of poker. To see the table list for
each type, select the desired game type tab above the table list and the
relevant table list will be displayed, with the details of each table. The free
tables are shown in a different color, and the word
"Play" appears next to the stakes information.
To join a free table,
simply double-click the table name in the list, or select the table and click
the "Go To Table" button.
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A: You are limited to 2,000 free chips
per day. If you run out of chips you will have to wait until the next
day, when your account will automatically be refreshed with 2,000 chips.
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A: We use Tain
software.
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A: Absolutely. Tain
software is renowned for its reliability and robustness. The software is
constantly upgraded to further enhance its features and playability. It is
optimized to provide a seamless and reliable poker game experience, no matter
how many players are active at any given time.
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A: The software is totally fair. We
are confident of this that we ensure that the software is regularly reviewed by
independent auditors. This includes a review of the shuffling process to ensure
that it is entirely random and conforms to a normal fair shuffle in a
land-based card room.
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A: Exceptional measures have been
taken to ensure that cards are dealt completely randomly. The shuffling
algorithms along with the random number generator have been designed to create
an unpredictable shuffle. In addition, your down cards are only ever known to
you as the game is being played. The game server 'deals' them to your computer
alone, making it impossible for any other player to know what cards you have as
a hand is played.
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Download and install
Q: How do I bypass my
Norton Anti Virus Fire Wall?
A: Due to recent
software upgrades Norton Internet Security users might experience problems while
attempting to down load the software.
The user will need to
update their Fire Wall settings.
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A: Windows XP Service Pack 2 (SP2)
contains a collection of new technologies designed to help keep your PC and
your personal information more secure.
Due to this, download
problems might occur as Windows XP will not automatically down load some
software.
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A: Look for any DOWNLOAD button to
start downloading your free DMH Poker software - you
won't have any trouble finding one. Click on it to commence the download, and
save the file to your hard drive. Make sure you remember where you saved your
file - you'll need to go back there later to install the program.
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A: dmhpoker.exe
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A: You're now ready to install the DMH Poker software. Simply double-click on the poker
software "dmhpoker.exe" file.
Hopefully you've remembered
where you saved the file you downloaded. If not, you can easily find it using
the Windows Search feature. Click on the "Start" button at the bottom
left-hand side of your screen, and select "Search" then "For
Files or Folders". You'll need a keyword to start the search - *poker*
will do the trick. Once you have found it the installation file, double-click
on it and install the software.
If you can't find it,
please feel free to e-mail us to help you.
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A: These are the minimum requirements:
IBM PC compatible computer
Pentium 100 or higher
16 MB RAM
1MB Video Card
8-bit color
SVGA (640x480) - 256 colors
Microsoft compatible mouse
Standard Sound Blaster -
compatible sound card (optional)
If you have these, it'll
be even better:
Pentium 233 MMX or better
DirectX 3 or higher
32 Megs
memory or better
SoundBlaster compatible
sound card
2 MB SVGA
screen card capable of 16-bit color (65535 color mode)
Operating system: If you
have either Windows 95, Windows 98, Windows 2000,
Windows NT or Windows XP, you're good to go.
Please note that you will
not be able to play using an Apple Mac.
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Register and login
Q: How do I register at
the Poker room?
A: Once you've connected to the main
poker room screen, click on "Login", and then click on the
"Register" button.
You just have to follow the
instructions and enter your email and contact details. When you're asked to
enter a password, bear in mind that it's case-sensitive and you should keep a
record of it somewhere so you won't forget it.
Once this is all done,
we'll give you a player account number. Keep it in a safe place so that you
won't lose it. You'll need it to log in with each time you want to play.
We'll also ask you if you
want the software to remember your password. We recommend that you only select
"Yes" if you are the only one who has access to the software on your
PC. Choose this option advisedly - if anyone else has access to your software
they can play using YOUR MONEY!
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A: Your poker alias is the name that
you choose to play under. Once you have finished registering your poker
account, the alias wizard will start that allows you to choose your alias.
If you have never opened an
account at a Tain poker room before, you can create a
new alias. Simply choose your alias when prompted to do so. Follow the
on-screen instructions and you'll be ready to play in no time at all.
If you have previously
opened a poker account at another Tain Poker web
site, you will need to use the same alias, as you are only allowed one alias
identity on the Tain Poker network. You will
therefore be asked for the activation code you were given when you created the
previous account. The software will then match this up and your alias will
automatically be inserted.
However: if you have lost
your original activation code, simply click the "Finish" button in
the wizard and contact us to have your new account activated, or wait a few
moments and an email will be sent to you containing an activation link. Simply
click the link - your account will be activated and you'll be ready to play.
Your alias will then be associated with your DMH
Poker account.
Note: it is therefore crucial that the email address you give is a valid one.
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A: You'll need at least $20 to start
playing. But, if you just feel like experimenting, you can play as a Guest and
you can have as much fun as you want with free poker chips (Guest tables are denoted
in blue text in the lobby).
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Q: How do I get connected?
A: First of all, you need to be
online. Then it's just like opening a regular program file. The one way is to
go to the "Start" button in Windows, select "Programs",
choose "dmh Poker", and click "Play
Poker!".
Otherwise you will have a DMH Poker shortcut that was placed on your desktop during
the installation process - double-click that and you'll be connected to the dmh poker room.
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A: Go through the process to run the
poker software and connect to the poker room, as explained in "Downloading
and Installing" above. Once you can see the poker room screen, click the
"Login" button. The login dialogue box will appear - enter your
account number and password. If you haven't registered, see
"Registration" above.
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A: If you forget your password or
account number, simply contact us and we'll help you
out. You'll need to tell us your full name, address details, telephone number,
and the first 4 and last 4 digits of any credit card number registered on your
poker account.
Remember: Your password is
case sensitive, and must be entered in the same way each time
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A: If you can't connect, and your
login details are right, you'll probably find that you have a slow connection
to your Internet Service Provider at the time you're trying to log in. The best
thing to do is to disconnect completely and go back in again. If this doesn't
fix it, contact our customer service team.
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A: To play dmh
Poker games, you must have enough poker credits to place an ante or a blind
bet, and a bet.
To play a game of poker, do
the following:
Select the type of poker
that you want to play from the tabs at the top of the poker room lobby. You
will see a list of all the tables for that poker type.
To join a table, either
double-click the table in the list, or click it once and then click the "i" button. This will take you to the table.
Click the "Seat
Available" text next to the seat you wish to take. The "Buy In"
dialog box is displayed.
Select the amount you want
to take to the table.
Click the OK button. You
have now joined the table. You are prompted the options that are available to
you.
Click the appropriate
action box to perform your game moves.
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Real-money table
Q: What is the minimum amount
I need to play at a real-money table?
A: The minimum purchase you need to
make in order to play for real is $20.
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A: Your hand and bet are protected as
per an "All In" situation unless you do something to fold your hand.
Please note that to prevent this feature from being abused, there is a limit of
"All Ins" over a 24-hour period that is set by the administrators.
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Q: What happens to the money I have at a table if I want to
leave the game for a few hands and return to it?
A: Your money is not touched at all
while you sit out. When you return to the table your money will still be there
for you as you left it.
You can leave the table for
a few hands by clicking the "Sit Out" checkbox. While this is checked
you will not be dealt in to any hand.
Remember: You are removed
from a table if you sit out for more than fifteen minutes or have missed two
rounds of blinds.
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Rake
A: The rake is the money, which is
removed from each pot to pay the House.
Dmh Poker defines a player as raking a
hand as: "any player that is dealt cards in a hand and the pot is raked at
a minimum of 25c".
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A: The rake has a variable structure
dependant on the table limits.
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A: Only players who are active in the
hand are subject to the rake. Active players are players who contribute to the
pot in any way i.e. post a blind, bet, raise or re-raise. Players who are
sitting out of a hand will not have their rake allocations credited for that
hand.
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Tournaments
Q: What types of tournaments
are available?
A: You'll find all kinds of
tournaments at Dmh Poker - sit and go's, multi-table freerolls,
multi-table buy-ins, and satellite tournaments where you can win entry into
prestigious and lucrative land-based tournaments. The sit and go tournaments
are available around the clock - just pick a table and sit down. Others will
soon join you and the tournament will begin.
Multi-table tournaments are
scheduled every day
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A: Sit and Go tournaments:
To join a sit and go tournament, simply open the poker room lobby, and click
the "Sit & Go" tab to view the types of tournaments available.
There are tournaments for every type of poker (Texas Hold'em,
Omaha, 7-Card Stud & 5-Card Stud).
Each one has a different betting structure, buy-in and number of seats. To join
a table, double-click it in the list, or select it and click the "Go To Table" button below the table list. You will then be
taken to the table. Select your seat - as soon as all the seats are taken the
tournament will begin.
Multi-table tournaments:
To join a multi-table tournament, simply open the poker room lobby, and click
the "Multi Table" tab to view the tournaments currently available,
along with Game Type, Buy-In requirement and the number of players already
registered. You need to pre-register for these tournaments. To do so, select the
tournament you're interested in and click the "Tournament Lobby"
button below the table list. This will take you to the lobby for that
particular tournament where you will see all the details, including when
registration starts, and when the tournament starts. To register for the
tournament, click the "Join/Leave". You are then presented with the
Buy-In dialogue box. Once you accept the buy-in you are registered for the
tournament.
Remember to take note of
the tournament starting time - login again a few minutes before the tournament
starts and you will automatically be allocated a seat at one of the tables.
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A: In the list of tournaments in the
poker room lobby, you will see a buy-in figure next to each tournament or
tournament table - for example, $20 + $2. This figure represents the total
amount you need to buy in to the tournament. The larger amount is allocated to
the prize pool, while the smaller nominal amount goes to the house. This is
standard practice in all poker tournaments, both online and land-based.
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A: Each tournament will have its own
set of rules, which are available in the lobby of that particular tournament.
Where there are specific terms and conditions, you will typically find these on
the tournament page.
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A: This way you can transfer funds from cashier to casino or poker account. The
cashier account is your control account where every transfer go in or out of.
You can even transfer funds from your cashier account to a friends account if
you know his or hers Account name (not nickname)
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A: No, these transactions are completely free of charge!
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